Warranty Request Form Start Your Warranty Request Here To request replacement of an Onyx Racing Products hub or component covered by our Limited Warranty, please complete this form and we'll do our best to get back to you quickly. Please understand that we may request additional photos or information during this process. Thanks! Customer InformationCustomer Type* End-user customer requesting warranty for my own Onyx hub or component. Authorized Onyx Racing Products dealer. Your Location* USA Canada Outside the USA and Canada Onyx Customer DetailsDealer Name*Name* First Last Phone - USA or Canada*Phone - Outside of USA and Canada*Email* To speed up your Warranty Request, please provide your billing and shipping address. If all or part of your Warranty Request is denied, we will not bill you or process any charges without your approval.After processing, if you want your shipment from Onyx sent to a different location, you will be given the opportunity tell us later in this form.Billing Address - USA* Street Address Address Line 2 City StateAlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Shipping Address - USA* Same as Billing Address Street Address Address Line 2 City StateAlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Billing Address - Canada* Street Address Address Line 2 City ProvinceAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Province Postal Code Shipping Address - Canada* Same as Billing Address Street Address Address Line 2 City ProvinceAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Province Postal Code Billing Address - Outside of USA and Canada* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Shipping Address - Outside of USA and Canada* Same as Billing Address Street Address Address Line 2 City State / Province / Region ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Onyx Product Purchase InformationPurchased From*Where did you purchase your Onyx hub or component for this Warranty Request? Bike shop (not online) Online store (other than Onyxrp.com) Onyx Racing Products online store (Onyxrp.com) Direct from Onyx as a dealer Bike Shop or Online Store Name* First Online Store Website Address (if not purchased at Onyxrp.com)* Bike Shop Address - USA* Street Address Address Line 2 City STAlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Bike Shop Address - Canada* Street Address Address Line 2 City ProvinceAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Province Postal Code Bike Shop Address - Outside of USA and Canada* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Other - please explain*Purchase Date* MM slash DD slash YYYY Upload Purchase Receipt*Please upload a photo or scan of your purchase receipt. File types allowed: pdf, png, jpg Drop files here or Select files Accepted file types: pdf, png, jpg, Max. file size: 50 MB, Max. files: 5. Item to Return for Warranty Request*You may list up to five items per Warranty RequestHub or Component DescriptionSKU (if you have it) Upload Bike Pictures or VideoYour Bike*Please upload a photo or short video showing your whole bicycle with the Onyx hub installed. Image file types allowed: png, jpg Video file types allowed: .mov, .mp4 Drop files here or Select files Accepted file types: jpg, png, mov, mp4, Max. file size: 50 MB, Max. files: 5. Your defective Onyx Hub or Component*Please upload photos of the Onyx hub or component that is defective. Make sure that you include close-up images showing details of the defective area of the component for the inspection team. If there is spoke flange damage, include a photo of the complete wheel. You also can upload a short video to provide additional context. Image file types allowed: png, jpgVideo file types allowed: .mov, .mp4 Drop files here or Select files Accepted file types: jpg, png, mov, mp4, Max. file size: 50 MB, Max. files: 5. The Freehub Serial number*If your request is for an Onyx rear hub, please upload a photo of the serial number located on the freehub body. File types allowed: png, jpg Drop files here or Select files Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 2. ShippingShipping Instructions*After processing, where do you want your parts shipped? If you want your parts shipped anywhere other than "Please ship back to me." or "Please ship to 'Purchased From' bike shop for installation." (with a physical address), you must provide a valid name, address, and contact information. Please remember that installation charges are extra and your responsibility. Please ship back to me. Please ship to 'Purchased From' bike shop for installation. Installation charges are extra and your responsibility. Please ship to a different location. Ship to Different Location - Bike Shop or Customer Name*Ship to Different Location - Contact Name* First Last Ship to Different Location - Contact Phone - USA*Ship to Different Location - Contact Phone - Canada*Ship to Different Location - Contact Phone - Outside of USA and Canada*Ship to Different Location - Contact Email* Ship to Different Location - Address - USA* Street Address Address Line 2 City StateAlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Ship to Different Location - Address - Canada* Street Address Address Line 2 City ProvinceAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Province Postal Code Ship to Different Location - Address - Outside of USA and Canada* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Comments and ConsentCommentsConsent* By checking this box and clicking the "Send to Onyx" button, I acknowledge that I have read and agree to the Limited Warranty below:LIMITED WARRANTY – ONYX RACING PRODUCTS (U.S. ONLY) GENERAL PROVISIONS - Onyx Racing Products (“Onyx”) provides warranties described below to the original purchaser of new Onyx products (“Product”) from Onyx or authorized Onyx dealers. Under these warranties, Onyx will repair or replace with a comparable part, at its option, any covered Product part which is found to be defective in material or workmanship during the applicable warranty term. Warranty service will be performed without charge to the purchaser for parts or labor, however, the purchaser will be responsible for shipment of the Product to and from Onyx, for any premium charged for overtime labor requested by the purchaser, and for any service and/or maintenance not directly related to any defect covered under the warranties below. The warranties are non-transferable unless Onyx approves a warranty transfer from the original purchaser to the subsequent purchaser in writing. WHAT IS WARRANTED – All parts of any Product manufactured by Onyx for the number of months specified below. All parts of any Product not manufactured by Onyx are subject to the warranty, if any, provided by the respective manufacturer. WHAT IS NOT WARRANTED – ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: (1) Used Product; (2) Any Product that has been altered or modified in ways not approved by Onyx; (3) Any Product damage, depreciation, or failure resulting from misuse, abuse, alteration, neglect, crash or impact, failure to perform routine maintenance as instructed, improper installation, or improper use; (4) Normal maintenance parts and service subject to wear and tear like bearings or freehubs. RADIAL LACING AND MAXIMUM SPOKE TENSION NOTICE FOR ONYX BICYCLE HUBS - Radial lacing is not permitted on any Onyx hub. The maximum spoke tension is 120 KgF for all hubs. THRU-BOLTS AND BOLT-ON HUBS NOTICE FOR ONYX BICYCLE HUBS – Thru-bolts and Bolt-on hub applications have a MAXIMUM torque rating of 15 Nm (newton-meter). Thru-bolt application hubs should be used in an enclosed dropout and/or with chain tensioner(s). Damage caused to hub or its components from over torque of axle bolts or thru-bolt is not covered under the Limited Warranty – Onyx Racing Products. Damage to hub or its components by a third party disc brake adaptor is not covered under the Limited Warranty – Onyx Racing Products. Damage as a result of pressurized cleaning with air or water source is not covered under the Limited Warranty – Onyx Racing Products. WARRANTY TERM – Each Warranty Term begins on the date of purchase by the original purchaser of new Onyx Products (proof of purchase required.) PRODUCT: WARRANTY TERM Hub parts manufactured by Onyx: 60 Months Hub sprag clutch: 12 Months Hub bearings: 1 Month Hub parts - anodized color finish*: 12 Months Hub parts - powder coat color finish*: 12 Months *Refer to LIMITED WARRANTY – PRODUCT FINISH – ONYX RACING PRODUCTS for details LIMITATION OF IMPLIED WARRANTIES AND OTHER REMEDIES – To the extent permitted by law, neither Onyx nor any company or party affiliated with it makes any warranties, representations or promises as to the quality, performance or freedom from defect of the Product covered by this warranty. IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT APPLICABLE, SHALL BE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF WARRANTY SET FORTH ON THIS PAGE. THE PURCHASER’S ONLY REMEDIES IN CONNECTION WITH THE BREACH OR PERFORMANCE OF ANY WARRANTY ON THE ONYX PRODUCT ARE THOSE SET FORTH ON THIS PAGE. IN NO EVENT WILL THE DEALER, ONYX OR ANY COMPANY OR PARTY AFFILIATED WITH ONYX BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIMITED WARRANTY – PRODUCT FINISH – ONYX RACING PRODUCTS GENERAL PROVISIONS – As noted in LIMITED WARRANTY – ONYX RACING PRODUCTS ANODIZED COLOR FINISHES WHAT IS WARRANTED - Product parts with anodized color finishes are warranted against irregular fade. WHAT IS NOT WARRANTED – ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: (1) Anodized finish damage from chemical cleaners, solvents, stripping agents, sandblasting, or similar processes; (2) Fading caused by extended direct UV exposure such as sunlight or UV lighting; (3) Scratches or damage on part-to-part contact surfaces. ANODIZED FINISH CARE AND MAINTENANCE - Do not leave bike/wheels in car regularly or outside for extended periods. Hubs should be cleaned only with non-pressurized soapy water. POWDER COAT FINISHES WHAT IS WARRANTED - Product parts with powder coat finishes are warranted against irregular fade or color change. WHAT IS NOT WARRANTED – ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: (1) Powder coat damage and/or color change from chemical cleaners, solvents, stripping agents, sandblasting, or similar processes; (2) Fading caused by extended direct UV exposure such as sunlight or UV lighting; (3) Damage from spokes or other impacts (rocks, trees, parked cars, etc;) (4) Flaking/chipping along hub flanges caused by improper maintenance of proper spoke tension. POWDER COAT FINISH CARE AND MAINTENANCE - Powder coat finishes are used to achieve the fluorescent and translucent colorways found on Onyx Products. Unlike anodized color finishing, powder coating is a paint process that is more vulnerable to chipping or flaking. Proper spoke tension must be maintained in order to prevent loose spokes from moving back and forth and pushing through the powder coating to the aluminum surface of the hub shell. Do not leave bike/wheels in car regularly or outside for extended periods. Hubs should be cleaned only with non-pressurized soapy water. LIMITATION OF IMPLIED WARRANTIES AND OTHER REMEDIES – To the extent permitted by law, neither Onyx nor any company or party affiliated with it makes any warranties, representations or promises as to the quality, performance or freedom from defect of the Product covered by this warranty. IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT APPLICABLE, SHALL BE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF WARRANTY SET FORTH ON THIS PAGE. THE PURCHASER’S ONLY REMEDIES IN CONNECTION WITH THE BREACH OR PERFORMANCE OF ANY WARRANTY ON THE ONYX PRODUCT ARE THOSE SET FORTH ON THIS PAGE. IN NO EVENT WILL THE DEALER, ONYX OR ANY COMPANY OR PARTY AFFILIATED WITH ONYX BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. PhoneThis field is for validation purposes and should be left unchanged.
