Warranty Request Form

Start Your Warranty Request Here

To request replacement of an Onyx Racing Products hub or component covered by our Limited Warranty, please complete this form and we'll do our best to get back to you quickly. Please understand that we may request additional photos or information during this process.

Thanks!
Customer Information
Customer Type*
- End-user customer requesting warranty for my own Onyx hub or component.
- Authorized Onyx Racing Products dealer.
Your Location*
- USA
- Canada
- Outside the USA and Canada
Onyx Customer Details
Dealer Name*
Name*
First Last
Phone - USA or Canada*
Phone - Outside of USA and Canada*
Email*
To speed up your Warranty Request, please provide your billing and shipping address.
If all or part of your Warranty Request is denied, we will not bill you or process any charges without your approval.

After processing, if you want your shipment from Onyx sent to a different location, you will be given the opportunity tell us later in this form.
Billing Address - USA*
Street Address Address Line 2 City State ZIP Code
Shipping Address - USA*
Same as Billing Address

Street Address Address Line 2 City State ZIP Code
Billing Address - Canada*
Street Address Address Line 2 City Province Postal Code
Shipping Address - Canada*
Same as Billing Address

Street Address Address Line 2 City Province Postal Code
Billing Address - Outside of USA and Canada*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Shipping Address - Outside of USA and Canada*
Same as Billing Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Onyx Product Purchase Information
Purchased From*
Where did you purchase your Onyx hub or component for this Warranty Request?
- Bike shop (not online)
- Online store (other than Onyxrp.com)
- Onyx Racing Products online store (Onyxrp.com)
- Direct from Onyx as a dealer
Bike Shop or Online Store Name*
First
Online Store Website Address (if not purchased at Onyxrp.com)*
Bike Shop Address - USA*
Street Address Address Line 2 City State ZIP Code
Bike Shop Address - Canada*
Street Address Address Line 2 City Province Postal Code
Bike Shop Address - Outside of USA and Canada*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Other - please explain*
Purchase Date*
MM slash DD slash YYYY
Upload Purchase Receipt*
Please upload a photo or scan of your purchase receipt. File types allowed: pdf, png, jpg
Drop files here or

Accepted file types: pdf, png, jpg, Max. file size: 50 MB, Max. files: 5.
Item to Return for Warranty Request*
You may list up to five items per Warranty Request
Hub or Component Description SKU (if you have it)
Upload Bike Pictures or Video
Your Bike*
Please upload a photo or short video showing your whole bicycle with the Onyx hub installed.
Image file types allowed: png, jpg
Video file types allowed: .mov, .mp4
Drop files here or

Accepted file types: jpg, png, mov, mp4, Max. file size: 50 MB, Max. files: 5.
Your defective Onyx Hub or Component*
Please upload photos of the Onyx hub or component that is defective. Make sure that you include close-up images showing details of the defective area of the component for the inspection team. You also can upload a short video to provide additional context.
Image file types allowed: png, jpg
Video file types allowed: .mov, .mp4
Drop files here or

Accepted file types: jpg, png, mov, mp4, Max. file size: 50 MB, Max. files: 5.
The Freehub Serial number*
If your request is for an Onyx rear hub, please upload a photo of the serial number located on the freehub body.
File types allowed: png, jpg
Drop files here or

Accepted file types: jpg, png, Max. file size: 50 MB, Max. files: 2.
Shipping
Shipping Instructions*
After processing, where do you want your parts shipped?
If you want your parts shipped anywhere other than "Please ship back to me." or "Please ship to 'Purchased From' bike shop for installation." (with a physical address), you must provide a valid name, address, and contact information.
Please remember that installation charges are extra and your responsibility.
- Please ship back to me.
- Please ship to 'Purchased From' bike shop for installation.
  Installation charges are extra and your responsibility.
- Please ship to a different location.
Ship to Different Location - Bike Shop or Customer Name*
Ship to Different Location - Contact Name*
First Last
Ship to Different Location - Contact Phone - USA*
Ship to Different Location - Contact Phone - Canada*
Ship to Different Location - Contact Phone - Outside of USA and Canada*
Ship to Different Location - Contact Email*
Ship to Different Location - Address - USA*
Street Address Address Line 2 City State ZIP Code
Ship to Different Location - Address - Canada*
Street Address Address Line 2 City Province Postal Code
Ship to Different Location - Address - Outside of USA and Canada*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Comments and Consent
Comments
Consent*
By checking this box and clicking the "Send to Onyx" button, I acknowledge that I have read and agree to the Limited Warranty below:
LIMITED WARRANTY – ONYX RACING PRODUCTS (U.S. ONLY)

GENERAL PROVISIONS - Onyx Racing Products (“Onyx”) provides warranties described below to the original purchaser of new Onyx products (“Product”) from Onyx or authorized Onyx dealers. Under these warranties, Onyx will repair or replace with a comparable part, at its option, any covered Product part which is found to be defective in material or workmanship during the applicable warranty term. Warranty service will be performed without charge to the purchaser for parts or labor, however, the purchaser will be responsible for shipment of the Product to and from Onyx, for any premium charged for overtime labor requested by the purchaser, and for any service and/or maintenance not directly related to any defect covered under the warranties below. The warranties are non-transferable unless Onyx approves a warranty transfer from the original purchaser to the subsequent purchaser in writing.

WHAT IS WARRANTED – All parts of any Product manufactured by Onyx for the number of months specified below. All parts of any Product not manufactured by Onyx are subject to the warranty, if any, provided by the respective manufacturer.

WHAT IS NOT WARRANTED – ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: (1) Used Product; (2) Any Product that has been altered or modified in ways not approved by Onyx; (3) Any Product damage, depreciation, or failure resulting from misuse, abuse, alteration, neglect, crash or impact, failure to perform routine maintenance as instructed, improper installation, or improper use; (4) Normal maintenance parts and service subject to wear and tear like bearings or freehubs.

RADIAL LACING AND MAXIMUM SPOKE TENSION NOTICE FOR ONYX BICYCLE HUBS - Radial lacing is not permitted on any Onyx hub. The maximum spoke tension is 120 KgF for all hubs.
WARRANTY TERM – Each Warranty Term begins on the date of purchase by the original purchaser of new Onyx Products (proof of purchase required.)

PRODUCT: WARRANTY TERM
Hub parts manufactured by Onyx: 60 Months
Hub sprag clutch: 12 Months
Hub bearings: 1 Month
Hub parts - anodized color finish*: 12 Months
Hub parts - powder coat color finish*: 12 Months
*Refer to LIMITED WARRANTY – PRODUCT FINISH – ONYX RACING PRODUCTS for details

LIMITATION OF IMPLIED WARRANTIES AND OTHER REMEDIES – To the extent permitted by law, neither Onyx nor any company or party affiliated with it makes any warranties, representations or promises as to the quality, performance or freedom from defect of the Product covered by this warranty. IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT APPLICABLE, SHALL BE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF WARRANTY SET FORTH ON THIS PAGE. THE PURCHASER’S ONLY REMEDIES IN CONNECTION WITH THE BREACH OR PERFORMANCE OF ANY WARRANTY ON THE ONYX PRODUCT ARE THOSE SET FORTH ON THIS PAGE. IN NO EVENT WILL THE DEALER, ONYX OR ANY COMPANY OR PARTY AFFILIATED WITH ONYX BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

LIMITED WARRANTY – PRODUCT FINISH – ONYX RACING PRODUCTS

GENERAL PROVISIONS – As noted in LIMITED WARRANTY – ONYX RACING PRODUCTS

ANODIZED COLOR FINISHES

WHAT IS WARRANTED - Product parts with anodized color finishes are warranted against irregular fade.

WHAT IS NOT WARRANTED – ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: (1) Anodized finish damage from chemical cleaners, solvents, stripping agents, sandblasting, or similar processes; (2) Fading caused by extended direct UV exposure such as sunlight or UV lighting; (3) Scratches or damage on part-to-part contact surfaces.

ANODIZED FINISH CARE AND MAINTENANCE - Do not leave bike/wheels in car regularly or outside for extended periods. Hubs should be cleaned only with non-pressurized soapy water.

POWDER COAT FINISHES

WHAT IS WARRANTED - Product parts with powder coat finishes are warranted against irregular fade or color change.

WHAT IS NOT WARRANTED – ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: (1) Powder coat damage and/or color change from chemical cleaners, solvents, stripping agents, sandblasting, or similar processes; (2) Fading caused by extended direct UV exposure such as sunlight or UV lighting; (3) Damage from spokes or other impacts (rocks, trees, parked cars, etc;) (4) Flaking/chipping along hub flanges caused by improper maintenance of proper spoke tension.

POWDER COAT FINISH CARE AND MAINTENANCE - Powder coat finishes are used to achieve the fluorescent and translucent colorways found on Onyx Products. Unlike anodized color finishing, powder coating is a paint process that is more vulnerable to chipping or flaking. Proper spoke tension must be maintained in order to prevent loose spokes from moving back and forth and pushing through the powder coating to the aluminum surface of the hub shell. Do not leave bike/wheels in car regularly or outside for extended periods. Hubs should be cleaned only with non-pressurized soapy water.

LIMITATION OF IMPLIED WARRANTIES AND OTHER REMEDIES – To the extent permitted by law, neither Onyx nor any company or party affiliated with it makes any warranties, representations or promises as to the quality, performance or freedom from defect of the Product covered by this warranty. IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT APPLICABLE, SHALL BE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF WARRANTY SET FORTH ON THIS PAGE. THE PURCHASER’S ONLY REMEDIES IN CONNECTION WITH THE BREACH OR PERFORMANCE OF ANY WARRANTY ON THE ONYX PRODUCT ARE THOSE SET FORTH ON THIS PAGE. IN NO EVENT WILL THE DEALER, ONYX OR ANY COMPANY OR PARTY AFFILIATED WITH ONYX BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Name
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Hub or Component Description	SKU (if you have it)

Start Your Warranty Request Here

Customer Information

Onyx Customer Details

Onyx Product Purchase Information

Upload Bike Pictures or Video

Shipping

Comments and Consent